Privacy Policy
Effective Date: 12/21/2024
Hyve Intelligence (“we,” “our,” “us”) is dedicated to safeguarding your privacy and ensuring your personal information is managed securely and responsibly. This Privacy Policy explains the types of information we collect, how we use and protect that information, and the rights you have regarding your data when using the Hyve app (“App”), which includes our generative models, analytics tools, and the highly confidential counseling service, Tess.
1. Information We Collect
When you use the Hyve app, we collect limited personal information to provide our services, improve functionality, and deliver a personalized experience. The types of data we collect include:
1.1 Basic Contact Information
We may collect your name and email address during account registration or communication with our support team. This information allows us to identify you, provide support, and ensure your experience with the App is tailored to your needs.
1.2 Rough Geographic Location
We collect general geographic information based on your internet connection, such as city or region. This information helps us improve the performance and relevance of our services, such as customizing recommendations or analyzing app usage trends in specific areas.
1.3 App Interaction Data
To better understand how users interact with the App, we track anonymized usage patterns, including clicks, navigation paths, and time spent on specific features. This data is collected using internal tools and heatmaps to refine and enhance the user experience.
Sensitive Information
While the counseling service Tess is designed for sensitive and personal discussions, any data shared within Tess remains strictly confidential, encrypted, and inaccessible to anyone outside of the counseling framework.
We do not collect sensitive data such as financial details, government identification numbers, or health records unless explicitly provided by you for counseling purposes.
2. Use of Your Information
We use the information we collect to provide high-quality services, improve user experiences, and ensure security. Specific uses of your information include:
2.1 Providing Core Services
Your contact information and interaction data enable us to deliver our generative models, analytics tools, and the Tess counseling service. For example, we use your account details to personalize features and ensure that Tess can provide tailored, meaningful support during your counseling sessions.
2.2 Improving App Functionality
By analyzing anonymized interaction data, we identify areas where the App can be improved. For example, heatmaps and usage statistics allow us to refine navigation, enhance the intuitiveness of our tools, and optimize system performance.
2.3 Ensuring Confidentiality in Counseling
The Tess counseling service is designed to provide a safe, private, and secure environment. Data shared within Tess is encrypted end-to-end and is not accessible for analytics, marketing, or any other purpose beyond delivering secure and effective support.
2.4 Internal Research and Development
We may use aggregated and anonymized data to study usage trends, user behavior, and system performance. This research helps us develop new features, improve existing tools, and maintain the reliability of our services.
We never sell, rent, or share your data with third parties for advertising or marketing purposes.
3. Data Protection and Security
We prioritize the security of your personal information and have implemented advanced measures to safeguard it. Our practices include:
3.1 Encryption
All communications within the Hyve app, including conversations with Tess, are encrypted using industry-standard protocols. This ensures that your data is protected during transmission and at rest.
3.2 Secure Infrastructure
Our servers are housed in secure facilities with multi-layered access controls. Firewalls, intrusion detection systems, and regular security updates help us prevent unauthorized access to your data.
3.3 Restricted Access
Access to personal information is limited to authorized personnel who require it to perform their duties. These individuals are bound by confidentiality agreements and trained to handle data responsibly.
3.4 Regular Audits
We conduct regular security audits and assessments to identify and address vulnerabilities in our systems. This proactive approach helps us stay ahead of potential threats and maintain a secure environment for your data.
Despite our best efforts, no system can be entirely foolproof. In the unlikely event of a data breach, we will notify affected users promptly and take immediate steps to mitigate the impact.
4. Your Rights
We respect your rights regarding your personal information. As a user of the Hyve app, you have the following rights:
4.1 Access Your Data
You may request access to the personal information we have collected about you. We will provide this information in a clear and understandable format upon verification of your identity.
4.2 Update or Correct Information
If you believe the information we have about you is inaccurate or incomplete, you can request corrections or updates.
4.3 Delete Your Data
You may request that we delete your personal information. Please note that certain data may be retained as required by law or for legitimate business purposes, such as maintaining the security of our systems.
4.4 Withdraw Consent
You can withdraw your consent for data collection at any time. However, this may limit your access to certain features or services within the App.
To exercise any of these rights, please contact us at privacy@gethyve.xyz.
5. Third-Party Services
We may partner with third-party service providers to support our operations, such as hosting, analytics, or customer support. These providers are carefully vetted and bound by strict confidentiality agreements to ensure your data remains secure.
For example, third-party tools may help us monitor app performance or detect technical issues. However, these tools process data only as directed by us and are not authorized to use your information for any other purpose.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the App or via email, depending on your communication preferences.
The “Effective Date” at the top of this policy indicates when the latest version came into effect. By continuing to use the App after changes are posted, you agree to the revised terms.
7. Contact Us
Your trust is our priority, and we are here to address any questions or concerns you may have about this Privacy Policy or your data. You can reach us at:
Email: privacy@gethyve.xyz
We are committed to maintaining the highest standards of privacy and security. Thank you for choosing Hyve Intelligence.